The "on-line" contract, accepted on the website, is intended to be stipulated between CMG comunicazione di Marco Curti, with registered office in: Via La Nova 6, 01030, Vitorchiano VT - P.IVA 02032700565 

and a consumer, through a telematics sales system called e-commerce. A consumer is defined, in relation to contracts for the transfer of goods or the provision of services, as the natural person who is acting for purposes unrelated to his business or professional activity. The term e-commerce refers to all those activities and exchanges of information that revolve around economic transactions between subjects and organizations, including public administrations. This contract must therefore be concluded exclusively through the telematic channel called "Internet", at the address Below are the conditions of sale established by the supplier, which will remain effective until they are modified by the supplier.



The Customer may purchase the products in the velvet-toys electronic catalog at the time of placing the order and viewable online at (URL), as described in the relevant information sheets. It is understood that the image accompanying the description sheet of a product may not be perfectly representative of its characteristics but may differ in color, size, accessory products in the figure. All technical specifications present, refer only and exclusively to information published by distributors or manufacturers and therefore velvet-toys cannot be held in any way responsible for the incorrect content of this information. velvet-toys does not assume any responsibility for any errors or omissions contained on the site and reserves the right to make changes to the same. velvet-toys does not provide any guarantee on the information published on the site and does not assume any responsibility for damages resulting from the use of the same; in this regard no guarantee or statement is made in relation to the accuracy of the information and disclaims any responsibility for errors or omissions in the content.

The availability of the products is not guaranteed nor can it be reserved, as in the period of waiting for confirmation of payment by the Customer, this availability may vary.

The correct receipt of the order is confirmed by velvet-toys through a reply by e-mail, sent to the e-mail address provided by the Customer. This confirmation message will contain the date and time of execution of the order and an 'Order Number', to be used in any further communication with velvet-toys. The message contains all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, in the manner described in this document. In case of non-acceptance of the order, velvet-toys guarantees timely communication to the Customer.

Any discount promotions are not combinable with other initiatives or discounts in progress.



PayPal or Credit Card:

Payment by "credit card" is made at the time of order. This payment system allows for faster processing.


The portal uses the transaction systems of one of the main Italian banking groups. The coding takes place directly on the secure site of the credit institution. The bank's server software encrypts the information and ensures that internet transactions remain private and protected. The bank uses a 168 bit security protocol called "SSL" (Secure Sockets Layer). The ultimate in Internet security!

Cash on delivery payment:

Upon delivery of the ordered goods the customer will pay the amount directly to the courier. The maximum amount for cash on delivery payment is € 2.999,99.

Payment by cash on delivery (COD) has an additional cost of € 5.00.

In case the customer refuses the delivery of the package on delivery, he is obliged to refund the shipping costs for the return to velvet-toys equal to € 9.90 (COD shipping costs) + € 12.50 (administrative fees) as provided by D.L.185/99.



velvet-toys guarantees shipping throughout the country. In addition, it is possible to purchase by cash on delivery (payment on delivery or COD) with an additional charge of € 5.00. Each shipment travels at the Final Customer's risk. Orders sent to velvet-toys before 14:00 every day, from Monday to Friday and whose payment has been received by velvet-toys within the same time will be prepared and shipped the same day. Orders sent and whose payment is received after 14:00 will be prepared and shipped the next day.

Orders sent and paid for after 14:00 on Friday will be delivered the following Monday.

The courier does not deliver on Saturdays, Sundays and public holidays.

Deliveries will be made by express courier, with delivery within the next day throughout the country, with the exception of islands and small towns that are difficult to reach and will be served within 48 hours.

Each package, according to the law, will contain a transport document with the following wording: "Sent by 10280781005 on behalf of (".

Whatever type of shipment you choose, we will provide you with a link to check the route of your package online.

velvet-toys issues an invoice for the shipped material, sending it by e-mail to the holder of the order within 48 hours, pursuant to art. 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order shall prevail. No change in the invoice will be possible after the issue of the same. It will be possible after receiving the goods to download the purchase invoice directly on the site in the order section and entering your order code.

We advise you to group your items in a single order. We cannot group two separate orders executed separately, and shipping costs will be applied to each one. Your parcel will be sent under your responsibility, but special attention is paid to fragile items. The boxes have a reasonable size and your items are well protected.

No responsibility can be attributed to velvet-toys in case of delay in processing your order or delivery. Unless explicitly indicated by our Customer Service, delivery is on the street level. Upon delivery of the goods by the courier, the Customer is required to check: that the packaging is intact, not damaged, or wet or otherwise altered, even in the closing materials (adhesive tape or metal strapping). Any damage must be immediately reported to the courier who makes the delivery. Once the courier's document has been signed, the Customer will not be able to object about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days after delivery, according to the procedures provided in this document.

The courier will make a maximum of two (2) attempts, after which the package will be returned to the velvet-toys warehouse for a period of 15 days. After this period, the order will be cancelled and the Customer will be refunded (with issue of a credit note) of the amount paid to velvet-toys minus the cost of return, € 4.90 (shipping) + € 12.50 (administrative fees).



velvet-toys sells high quality and original products, and for each of them is valid the warranty provided by the manufacturer. For any problem due to construction problems or defects, therefore, the customer can contact any of the authorized service centers. In any case, the reference regulations and the methods of application of the warranty are those indicated by the manufacturer in the certificate attached to the product.



To sales contracts stipulated outside of commercial premises, the rules provided for by Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and, where applicable, by the rules of Legislative Decree no. 70 of 09/04/2003, which provide for the possibility for the purchaser to exercise the right of withdrawal, i.e. to return the purchased goods to the seller and obtain a consequent refund of the purchase price, apply.

These rules apply to natural persons, i.e. consumers, who act for purposes that can be considered unrelated to their business activity, i.e. they do not make the purchase by indicating a VAT number in the order form. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal. The consumer has the right, within a period of 10 working days from receipt of the goods, to exercise the right of withdrawal.

Methods of withdrawal.

To exercise the right of withdrawal, without penalty and without specifying the reason, the purchaser must send velvet-toys a communication in which he declares his willingness to exercise this right within 10 working days from the date of receipt of the goods. Such communication must be sent by pec to the following address: or by e-mail to the following address: 

In the request, which must be signed and dated by the purchaser, it is necessary to indicate the invoice number, the list of items to be returned and the bank details on which to obtain the refund.

Velvet-toys Customer Service will provide the consumer with the RMA number (Return Authorization Code).

The consumer must return the purchased products to velvet-toys only and exclusively at the following address: velvet-toys c/o New Playing - Via Rosina Anselmi, 10 - 95122 CATANIA (CT), within ten (10) working days from receipt of the goods. In case of exercise of the right of withdrawal, the customer-consumer must store the goods, complete with any accessories, in their original packaging. This wrapping must then be packed in such a way as to protect it from any damage, writing or alteration. Finally, the RMA number and the order number must be clearly visible on the packages.

velvet-toys reserves the right to refuse the goods received in the event of non-compliance with the above mentioned return procedure.

The right of withdrawal, in addition to compliance with the above, is considered correctly exercised and therefore obtained when the customer-consumer has also complied with the following conditions:

- the notice of return must be received in the manner described above;

- the purchased products must be returned in their entirety; it is not possible to exercise the right of withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc. ...);

- the products must not have been used, nor must the packaging in which they are sealed be opened (seals must be intact);

- the purchased products must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original packaging, when possible, the original packaging may be placed in a second box on which will be affixed the label bearing the RMA number provided by velvet-toys; in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided;

- product identification labels must still be attached to the products; 

- products must be returned to velvet-toys in a single shipment. velvet-toys reserves the right not to accept products of the same order returned and shipped at different times;

- the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

- in case of damage to the goods during transport, velvet-toys will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to file a timely complaint against the courier of his choice and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

- velvet-toys is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

- upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the packaging and / or the original packaging is damaged, velvet-toys reserves the right to refund.

In accordance with the law, the costs and risks of transport for the return are fully borne by the buyer. The consumer is also responsible for the costs incurred by velvet-toys for sending the goods, indicated in the order report communication.

The refund will be made only after having received and verified the integrity of the returned goods.

Methods of refund.

If the right of withdrawal is exercised in accordance with the terms and conditions indicated in this paragraph velvet-toys will refund the amounts already collected - net of any repair costs for damage to the original packaging and the costs incurred for the shipment of products purchased and delivered to the customer - within thirty (30) days of receipt of notice of withdrawal, by reversal of the amount charged to the credit card, PayPal or by bank transfer to the bank details indicated by the consumer.

In the case of a return, the consumer will have to bear, in addition to the shipping costs of € 4.90 (if he intends to use our courier), also the administrative fees of € 12.50.



The Customer undertakes and obliges, once the "on-line" purchase procedure has been completed, to print and preserve these general conditions, which, moreover, he will have already viewed and accepted, as an obligatory step in the purchase, as well as the specifications of the product to be purchased. It is strictly forbidden for the purchaser to enter false and/or invented and/or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and further communications; personal data and e-mail must be exclusively their real personal data and not of third persons and/or fictional data. velvet-toys reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers.



By filling in the appropriate space on the website, the Customer authorizes velvet-toys to use his/her credit card, or other card issued in place of the same, and to debit his/her current account in favor of velvet-toys the total amount shown as the cost of the purchase made "on-line". The procedure is carried out through a protected connection directly connected to the Banking Institute, owner and operator of the "on-line" payment service, which velvet-toys cannot access.



The personal data requested when placing the order are collected and processed in order to meet the express requests of the customer and will not in any case and for any reason be sold to third parties. velvet-toys guarantees its customers compliance with the regulations on the processing of personal data, governed by the privacy code of DL 196 of 30.06.03. Data controller: CMG comunicazione di Marco Curti via la nova 6, 01030, Vitorchiano VT.



The sales contract between the Customer and velvet-toys is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his town of residence.